Elevate Playbook - loop

6 benefits of teamwork in the workplace

Sydney Trains success depends on how well we communicate and handle responsibilities together as a team. Teamwork provides us with an opportunity to bond and improve our relationships with each other. Collaboration helps solve difficult problems and we need to respect that every team member has something special to offer. By working together, we feel a strong sense of belonging and deep commitment to each other and the common goal. Today, this collaboration needs to extend across locations and modes. We work as one team in the Transport family and find opportunities to build relationships with colleagues, across all teams, modes and in our local communities. This ensures we build a vibrant station and precinct. Work Together We work as a team to deliver consistent and seamless services to customers.

When we live the Customer Service Principles consistently we provide great customer service.

Click the icon

“At our core, I treat customers and colleagues with respect. I offer support, especially in tough times, and go above and beyond to deliver a seamless service to customers. I recognise we all have important roles to play at our stations and precincts.” Teamwork allows each member to build on other people’s ideas and ways of seeing things. You are not limited by your own perceptions of reality and your own way of thinking. Combining ideas and different ways of thinking leads to better solutions and allows for the introduction of new ways to uplift customer service.

Sliding scale representing how often you are providing great customer service.

Teamwork is the key to success!

Think where you rank.

Are you providing great customer service and providing memorable moments for our customers constantly?

i

Watch the video above to find out more about how to Work Together.

17

18