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Chapter 6: Spring boarding our growth

None of us are perfect, so that’s why we continually invest in our own development. In an age of digitalisation and global competition, now more than ever we’re called upon for the truly challenging tasks, not least of which is to lead our people with a positive mindset. We thought an open and honest look at our own coaching skills would be helpful. We can’t get to where we’re going if we separate our jobs and our growth. Our development isn’t just about being in the classroom, it’s about looking for learning moments in the workplace and learning from our peers around us. We’re going to share some tips on the great leadership development provided by Qantas in our last chapter. Stay tuned.

Chapter 4. Coaching our Qantas service skill set In our fourth chapter we continue to build opportunities for you to practice your coaching skills by focusing on our Qantas service skill set and building your teams capability in their roles and on the job. Not all heroes wear capes! You might be surprised how many proud coaches you already know in the business who are busy leading their teams to great success thanks to their coaching skills.

ACTIVITY We recognise putting coaching into

practice represents a new focus for our leadership style, and we want to hear what you think about it.

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Ask around, share with your peers, check-in with your leaders.

Self-reflection activity

Prior to submitting your activity, please tick ‘Send me an email receipt of my responses’ so these are sent to you as a reflection tool for you to use when activating this learning in your workplace.

Chapter 5. Measuring our success In Chapter 5 we’re looking for hard

evidence to show that our coaching is paying off and moving the needle on our service outcomes because of how we lead. It’s measuring everything we’ll be doing and how powerful coaching can be.

ACTIVITY