KMART - High Performance Teams

High Performance Teams

Welcome High performing teams are critical to maintain our competitive advantage and achieve amazing results. A high performing team shares common goals, knows how to reach them, trusts each other to get there and realise they can always do better. Our capability framework, What amazing looks like , helps us all develop and grow high performing teams.

What amazing looks like!

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Results • Ensures accountability • Drives results • Strives for improvement

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• Tech savvy • Commerciality • Innovative

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Everyday leaders

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• Collaborates • Inspiring communication • Builds effective teams

• Curiosity • Openness • Awareness of self and others

You may be a leader or team member, working under the same roof or across time

zones. Whatever your situation, this magazine will kickstart your journey to amazing.

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Before we look at the characteristics of a high performing team, check out the core capabilities that define them.

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Collaborates Building partnerships and working collaboratively with others to meet shared objectives. Inspiring Communication Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Builds Effective Teams Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Curiosity Actively learning through experimentation when tackling new problems, using both successes and failures as learning. Openness Rising up to address difficult issues, saying what needs to be said. Awareness of Self and Others Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

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Core capabilities

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Our 12 capabilities show us what amazing looks like. The complexity of what is expected in terms of delivery might differ based on your role, however all 12 capabilities are important at different times. Watch the videos to learn about some of the capabilities that help drive high performance.

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Thought

Tech Savvy Anticipating and adopting innovations in business-building digital and technology applications. When this is done well, we continually scan the environment for technology breakthroughs and encourage others to learn and adopt new technologies. Commerciality Interpreting and applying understanding of key financial indicators to make better business decisions. Innovative Creating new and better ways for the organisation to be successful. When this is done well we move beyond traditional ways of doing things and continually assess the potential of an innovative idea or solution.

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Ensures Accountability Holding oneself and others accountable for meeting commitments. Drives Results Consistently achieving results, even under tough circumstances. Strives for Improvement Knowing the most effective and efficient processes for getting things done, with a focus on continuous improvement.

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Results

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High Performing Teams We’ve seen a lot change in the way we work. Our customers needs are also changing. Every customer who enters our stores or shops online should have an experience that builds brand loyalty and advocacy. Great customer experiences are possible when high performing teams are the norm.

Leadership is not about being in charge. Leadership is about taking care of those in your charge. Simon Sinek

We rely on our team members working together to help us thrive in the changing world of retail.

High performing teams strive to be the best, they set themselves stretch goals, solve problems sooner, create new and better ways to be successful and achieve great results. We rely on these teams to innovate and create, adapt and change faster than ever before. When team members don’t feel they belong in a team, they don’t ask for help, don’t voice their opinion, hold onto information for personal gain or worse of all don’t speak up to fix problems or find ways to innovate because they don’t feel valued. Getting to know our people and building trust are important prerequisites for a high performing team culture. What does it feel like to be part of a high performing team?

As a leader, you set the tone and expectations for how your team performs.

Great teamwork transforms the experience for

team members, the people we work with and our customers.

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Five Behaviours of High Performing Teams

Complete this simple assessment from WorkInTeams TM to gain insights about your team’s current traits and behaviours.

High Performing Teams demonstrate five core behaviours. High performing, high-functioning productive teams will….

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TRUST one another Curiosity

Identify three areas for improvement and draft an action plan for improved team performance.

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When teams are genuinely transparent and honest with one another, they can build vulnerability-based trust.

Accountability

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Focus on achieving collective RESULTS Drives Results The ultimate goal of building greater trust, healthy conflict, commitment and accountability is the achievement of outstanding results. Hold one another ACCOUNTABLE Ensures Accountability When everyone is committed to a clear plan of action, they will be more willing to hold one another accountable. COMMIT to decisions Ensures Accountability When team members can offer opinions and debate ideas, they will be more likely to commit to decisions. Engage in CONFLICT around ideas Openness Where there is trust, team members can engage in unfiltered, constructive debate of ideas.

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Trust

Adapted from: The Five Behaviors of a Cohesive Team™ Wiley, Lencioni.

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Learn how to build vulnerability-based trust as the foundation to creating a high performing team.

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Learn more about Trusting Teams with Simon Sinek

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Building Vulnerability- Based TRUST Let’s take a closer look at one of the five building blocks of a high performing team – Trust and ways of building it with your team.

Strong, high-performing teams base their entire foundation on vulnerability-based trust. Common trust simply isn’t enough.

Vulnerability-based trust is a much deeper confidence that you can be vulnerable with team members and believe that you can: • take risks • ask for help • admit mistakes

Getting to know your team members will enable them to feel the vulnerability required to build trust.

• confront and hold others accountable without fear of retaliation, humiliation, or resentment.

This type of trust has to be earned and given.

Try using this tool from WorkInTeams TM to get to know your team.

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So how do you build vulnerability-based trust?

Care for your team Create a sense of belonging, a shared purpose, some autonomy, and care for them. People must feel cared for and safe to trust. Collaborative problem solving Collaborative problem solving is people working together to address an issue of shared concern. It generates open and productive communication and breaks down the barriers between colleagues and teams. Collaborative problem solving can be powerful in building trust by enabling teams to engage in unfiltered, constructive debate of ideas.

Here are a few ideas to help build trust. Whichever method you choose, it’s important to understand that building trust is not a destination. It’s ongoing, and you’re either building it up or tearing it down.

As we get better at collaborative problem solving, we get better at leveraging the power of teamwork.

Role model As a leader, it is your job to model the behaviour. Be the first to “open up” and extend trust to others. When you open up and share about yourself, you demonstrate a vulnerability that builds trust.

WorkInTeams TM SOLVEit Tool Activity 1. Choose a topic (problem), not too difficult, this is for practice. 2. Prepare the team, data and meeting location 3. Use the SOLVEit Tool to facilitate the activity. 4. Agree and implement the shared plan 5. Debrief to capture lessons learned about the process

Seek first to understand, then to be understood Listen with the intent to understand rather than with the intent to reply. Be genuinely open to considering someone else’s idea.

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Get it Ready your mindset

How to be amazing

You have now started the journey to build high performance teams. On the next page you’ll learn four habits you must always be doing to be amazing. But first let’s lay down a process to help you learn.

Nothing changes until you believe it can change. High performing teams embrace a growth mindset. With a growth mindset you will view obstacles as a challenge, take risks and continuously improve.

Play each video to learn about each step

High performing teams set stretch goals and work together to achieve them. Use SMART goals, test that your actions will achieve the correct result, and hold each other accountable. Got it Set your goals

Get it

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Got it

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Go!

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Go! Test and learn

Even if you don’t hit every goal, the learning from striving to reach higher sets you up for success. Test out new ideas and new ways of working as you strive for more challenging goals.

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Start a learning journal. After testing out new ways of doing things, record what worked, what didn’t and why!

The journey ahead

Builds effective teams Amazing people always: • Keep their commitments, each and every time

Innovative Amazing people are always asking:

Ensures accountability Amazing people always: • Have clear, stretch, achievable and measurable goals for themselves and others • Hold themselves and others to those goals • Seek and give feedback on performance, not the person • Own issues and find solutions

Curiosity Amazing people are always: • Looking to improve on everything including their performance and the performance of others using continuous feedback • Seeking feedback as they know it will help them reach higher • Trying out new things and ideas • Stretching themselves and others

• Own their mistakes, learn from them and never play the blame game • Speak up and tackle the hard or hidden truths

• Is there a better way? • What could I do better or differently? • Am I inspiring people to develop breakthrough solutions • Am I seeking out input from others to generate new ideas • What other ways can I approach potential obstacles?

• Recognise the achievements of others and give credit where due • Collaborate and share information • Trust and encourage others to do what’s right

Check out the video, then set a goal to do one of these.

Check out the video, then set a goal to ask great questions.

Check out the video, then set a goal to do one of these.

Check out the video, then set a goal to do one of these.

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People

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Is your team diverse? Leading high-performance

teams across brands, locations and cultures has three key steps.

1. Be curious about perspectives 2. Create a common story 3. Eliminate demographic barriers

In our next issue Learn about coaching

for superior performance using feedback and GROW.

View Issue