ACH - Leaders WHS & IM Handbook

Injury Management

Early Intervention Medical Treatment

ACH Group is committed to the achievement of a safe, healthy and injury free business. ACH Group is committed to effective injury management through responsible early intervention, claims management and provision of return to work services for employees who have sustained a work-related injury and or illness.

What to Expect: • A Randstad representative will contact the injured employee to complete a triage assessment and coordinate appropriate medical treatment.

• Treatment options may include: • Up to three physiotherapy sessions. • Up to two medical consultations.

• ACH Group covers early intervention services within our provider network. Employees opting for external providers require approval from the Head of Injury Management and Audit, Return to Work Coordinator, or must lodge a workers’ compensation claim. • Work modifications and return-to-work support will be provided as necessary. • The Return-to-Work Coordinator will supply an ‘Early Intervention and Claims Information Pack’ outlining the employee’s right to lodge a workers’ compensation claim.

Early Intervention

As a leader overseeing injury management and recovery at ACH Group, your priority is ensuring the health and well-being of our employees by facilitating early intervention and safe return-to-work processes. Our approach includes coordinating timely medical support and modifying work arrangements to align with employees’ capacity. Keeping injured employees engaged in the workplace, when medically appropriate, fosters a smoother recovery and promotes long-term well-being.

“ Getting injured at

work was tough and an inconvenience, but the early intervention program made a huge

difference. Kylie and the Randstad

What Happens if an Employee is Injured at Work?

team jumped in right away with a clear plan and real support. Thanks to them, I got immediate treatment, got back to work safely and felt supported the whole way. I’m really grateful-they made the whole process so much easier. ”

Employees must report any workplace injury or illness to their supervisor immediately, regardless of severity, providing details of the incident. 1

The supervisor will coordinate triage services through Randstad and arrange necessary medical assistance, such as first aid, doctor consultations, or emergency services.

2

The employee is required to complete an Incident Report Form through ACH Group’s electronic reporting system (Report to Support R2S) and participate in the investigation process if able.

3

Leaders WHS & IM Handbook

Leaders WHS & IM Handbook

6

7